We start by excavating so that fibre-optic cables can be installed approximately one metre below the ground. Therefore, we will turn up with excavators and may also need to remove tiles and asphalt to gain access.
Thank you for signing up for TDC NET Fibre
You will receive a confirmation email
As the roll out of fibre in your area approaches, we are writing to you to make an appointment so that our fibre engineer can visit and install a fibre socket in your home.
You will receive a confirmation email
As the roll out of fibre in your area approaches, we are writing to you to make an appointment so that our fibre engineer can visit and install a fibre socket in your home.
Important
Keep an eye on your email
When we are ready to connect you to fibre-optic broadband, we will send an email and a text message with a suggestion for when the engineer can come and visit. Of course, you can change the time if it does not suit you.
Be at home when the engineer comes
It is important that you are at home at the time when we agree on the engineer’s visit. Otherwise, our fibre-optic broadband engineer cannot enter your property to install the fibre-optic broadband socket in your wall.
Write us
You can also send us a message through this contact form. We will reply within a few business days (only in danish).
Call us
If you have questions, please call 7010 0060.
We are ready to answer the phones Monday to Thursday from 8 to 16, and Friday to 15.30.
Get answers to your questions
Get answers to your questions
-
What should I do if I want to cancel my registration for fibre?
-
Will I have lightning fast Internet once I get fibre?
-
How long will it take for my home to have an active fibre connection?
The process for our installation of fibre-optic broadband
The process for our installation of fibre-optic broadband
We excavate the road
Please excuse the mess
We will do our best to cause as little inconvenience as possible. The road may be less accessible while we excavate. Perhaps you will have to park elsewhere, but in such cases, we will let you know.
Who might you meet?
When we install fibre-optic broadband, both our own personnel and people from one of our subcontractors may be working in your area.
How to get a fibre connection at your address
Order fibre to your address
Order fibre to your address
When we roll out fibre-optic broadband in your area, and are able to connect your address, simply sign up here on the website within the deadline. Once you have signed up, you will receive a confirmation text message and email. Get a general overview of the progress and process on this timeline.
If you do not own the property, you must come to an agreement with your landlord, before signing up.
You can expect that it will take between four and six months, before you can use your free fibre connection. If you have any questions, our customer services are ready to help you.
We visit you
We visit you
When we are ready to insert fibre into your property, we will contact you via text and e-mail, to let you know when we will come by.
Next, a technician will visit you, to see where we can insert the fibre into your property, through the wall. Typically, this will be the side of the building closest to the street. The technician will then install a fibre plug on the wall inside your property, and an external fibre box on the side of the building before connecting the two by a cable through the wall.
Please make sure to clear any obstructions so that the technician can carry out their work unhindered. An adult must be present when the technician drops by.
If you live in an apartment block, we will still visit you to install a fibre plug inside your apartment. During the installation, the technician will insert the fibre through the wall facing the stairway, which in turn will be connected to a fibre box placed in either the basement or the attic, after conferring with the owner or administrator of the building.
You can read more about the fibre installation agreement in your order confirmation.
We lay down fibre in your area
We lay down fibre in your area
We dig a shallow trench in the street and place the fibre cables leading into the property. You may therefore encounter our diggers and staff on the street. We will temporarily remove pavement tiles and break up tarmac to lay down the fibre.
In some instances, we will not complete the work all at once, but instead create a temporary reconnection. This is because, we sometimes have to carry out the installations to addresses on your street, over several visits. With a temporary reconnection we avoid having to remove tiles and break up the road more than once. We will of course always, return to complete the work.
Sometimes we will carry out digging before visiting.
We complete the physical installation at your address
We complete the physical installation at your address
We finish digging on your street and leading into your property. This can take place over several rounds, but you do not have to be at home when we carry out the work. If you are not at home, we kindly ask you to make sure we have unhindered access from the street leading into your property.
Sometimes you may find that we create a temporary reconnection at your property, which we will return to complete as quickly as possible. When we have laid down the fibre at your property, we leave a small tube sticking out of the ground next to your house. We then connect the fibre to the external fibre box and tidy up after ourselves.
If you live in an apartment block, we pull the fibre into the stairwell and connect to your fibre plug. You do not have to be at home.
We will let you know, when we have completed the technical installation at your address.
We complete the work
We complete the work
Once we have completed the physical fiber installation at your address, we will connect the fiber to our exchanges and start re-establishing the area.
We lay new asphalt as the very end, so we avoid breaking it up several times. Eventually, all our equipment and our machines are removed.
We will let you know, when you can start using your fibre connection.
Choose a provider
Choose a provider
Contact your preferred provider for the subscription
With a fibre connection from TDC NET, you are free to choose the provider of your subscription. All Internet, TV and telephony providers can choose to deliver solutions on our fibre network. A lot of them already do. See the list of providers below.
