Thank you for signing up for TDC NET Fibre

You will receive a confirmation email

As the roll out of fibre-optic broadband in your area approaches, we are writing to you to make an appointment so that our fibre-optic broadband engineer can visit and install a fibre-optic broadband socket in your home.

You will receive a confirmation email

As the roll out of fibre-optic broadband in your area approaches, we are writing to you to make an appointment so that our fibre-optic broadband engineer can visit and install a fibre-optic broadband socket in your home.

Important

Keep an eye on your email

When we are ready to connect you to fibre-optic broadband, we will send an email and a text message with a suggestion for when the engineer can come and visit. Of course, you can change the time if it does not suit you.

Be at home when the engineer comes

It is important that you are at home at the time when we agree on the engineer’s visit. Otherwise, our fibre-optic broadband engineer cannot enter your property to install the fibre-optic broadband socket in your wall.

Choose a provider

When you want to use your connection to fibre-optic broadband, choose who you want to provide your Internet, TV or telephone service.

If you have questions, please call 7010 0060. We are ready to answer the phones Monday to Thursday 9am to 3pm and Friday from 9am to 2pm.

You can also send us an email. We will reply within a few business days.

Get answers to your questions

How long does it take to have fibre-optic broadband installed in my home?

It typically takes four to six months from when you sign up for fibre-optic broadband until you can start to use the fibre-optic broadband and freely choose your provider of Internet, TV and telephone services.
What do I do if I want to cancel signing up for fibre-optic broadband?

You can cancel your registration until the day before we start work. Tell us as soon as possible on 70 10 00 60 if you want to cancel your registration. We are ready to answer the phones Monday to Friday from 8 to 17.
Will I have lightning fast Internet once I get a free connection from TDC NET?

With the fibre-optic broadband connection, we give you lightning fast Internet, but you must have a subscription for the actual Internet connection with a provider – we do not offer that. You will find a selection of providers here.

The process for our installation of fibre-optic broadband

We excavate the road

We start by excavating so that fibre-optic cables can be installed approximately one metre below the ground. Therefore, we will turn up with excavators and may also need to remove tiles and asphalt to gain access.

Please excuse the mess

We will do our best to cause as little inconvenience as possible. The road may be less accessible while we excavate. Perhaps you will have to park elsewhere, but in such cases, we will let you know.

Who might you meet?

When we install fibre-optic broadband, both our own personnel and people from one of our subcontractors may be working in your area.

How to get connected to fibre

Order fibre to your address

Type your address in the address field, and you will instantly be notified whether we can offer a free connection to TDC NET Fibre. If your address is included in our fibre roll-out, fill out the form and we will send a confirmation via e-mail. If your address is not included in our fibre roll-out, you can show your interest by signing up for the fibre interest list. We will let you know, if we are coming to your neighbourhood.

If you do not own the property, you must come to an agreement with your landlord, before signing up. You can expect that it will take between four and six months, before you can use your free fibre connection.

Type your address in the address field, and you will instantly be notified whether we can offer a free connection to TDC NET Fibre. If your address is included in our fibre roll-out, fill out the form and we will send a confirmation via e-mail. If your address is not included in our fibre roll-out, you can show your interest by signing up for the fibre interest list. We will let you know, if we are coming to your neighbourhood.

If you do not own the property, you must come to an agreement with your landlord, before signing up. You can expect that it will take between four and six months, before you can use your free fibre connection.

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We visit you

We start by contacting you via text and e-mail, to let you know when we will come by. Next, a technician will visit you, to see where we can insert the fibre into your property, through the wall. Typically, this will be the side of the building closest to the street. The technician will then install a fibre plug on the wall inside your property, and an external fibre box on the side of the building before connecting the two by a cable through the wall. Please make sure to clear any obstructions so that the technician can carry out their work unhindered. An adult must be present when the technician drops by.

If you live in an apartment block, we will still visit you to install a fibre plug inside your apartment. During the installation, the technician will insert the fibre through the wall facing the stairway, which in turn will be connected to a fibre box placed in either the basement or the attic, after conferring with the owner or administrator of the building.

You can read more about the fibre installation agreement in your order confirmation.

We lay down fibre in your area

We dig a shallow trench in the street and place the fibre cables leading into the property. You may therefore encounter our diggers and staff on the street. We will temporarily remove pavement tiles and break up tarmac to lay down the fibre. In some instances, we will not complete the work all at once, but instead create a temporary reconnection. This is because, we sometimes have to carry out the installations to addresses on your street, over several visits. With a temporary reconnection we avoid having to remove tiles and break up the road more than once. We will of course always, return to complete the work. Sometimes we will carry out digging before visiting.

We connect your address to TDC NET Fibre

We finish digging on your street and leading into your property. This can take place over several rounds, but you do not have to be at home when we carry out the work. If you are not at home, we kindly ask you to make sure we have unhindered access from the street leading into your property. Sometimes you may find that we create a temporary reconnection at your property, which we will return to complete as quickly as possible. When we have laid down the fibre at your property, we leave a small tube sticking out of the ground next to your house. We then connect the fibre to the external fibre box and tidy up after ourselves.

If you live in an apartment block, we pull the fibre into the stairwell and connect to your fibre plug. You do not have to be at home.

Your fibre connection is ready to be activated

Choose the provider that is best for you

All Internet, TV and telephone providers can choose our fibre-optic broadband as a way to deliver their solutions to you. Many of them already have, and we are constantly updating the list of providers.